NY Restaurant Figures Out Surprising Reason for Customer Complaints

NY Restaurant Figures Out Surprising Reason for Customer Complaints

Excerpt from this article:

The owners of the unnamed restaurant had noticed that online reviews (UGH) had pegged them for slow service/wait times. They, too, had noticed that customers appeared to be sitting longer than they used to, despite the expansion of the staff and the slimming down of the menu. Fortunately, they had surveillance tapes from 2004 and from 2014, so they could compare and contrast what had been and what was going on. The answers were mind-boggling, to say the least. [hint – they’re taking photos with the mobile phones]

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