Illustration by Lisa Adams
Excerpt from this article:
Fred Brown, founder and chief executive of Next IT, which creates virtual chatbots, said his company learned firsthand the importance of creating a computer with a sense of humor when he asked his 13-year-old daughter, Molly, to test Sgt. Star, the Army’s official chatbot, which allows potential recruits to ask questions about the Army, just as you would in a recruiting station.
Molly was chatting with Sgt. Star when she looked up and said, “Dad, Sergeant Star is dumb.” When he asked why, she said, “He has to have a favorite color, and it can’t be Army green.”
Turns out, more than a quarter of the questions people ask Sgt. Star have nothing to do with the Army after Next IT programmed it with more human answers.
People trust the machine more if it has a personality, especially a sense of humor, and not just the ability to answer the question correctly, Mr. Brown said.