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Vibrant online communities? Or cesspools of abuse? Have comments had their day?
The debate about comment sections on news sites is often as divisive as the comments themselves. Recently outlets such as The Verge and The Daily Dot have closed their comments sections because they’ve become too hard to manage. And they’re far from alone.
That’s the downside. But it’s also worth remembering that many news organisations – including the BBC – have used comments sections to make real connections with audiences, find stories, and turn what was once a one-way street into a multi-headed conversation.
In our experience, our community hasn’t evolved in our comments. It’s evolved in our social media accounts. To have comments, you have to be very active, and if you’re not incredibly active, what ends up happening is a mob can shout down all the other people on your site. In an environment that isn’t heavily curated it becomes about silencing voices and not about opening up voices.