Excerpt from this article:
How should digital news organisations respond to this? Some say it is simple – “Don’t read the comments” or, better still, switch them off altogether. And many have done just that, disabling their comment threads for good because they became too taxing to bother with.
But in so many cases journalism is enriched by responses from its readers. So why disable all comments when only a small minority is a problem?
At the Guardian, we felt it was high time to examine the problem rather than turn away.
We decided to treat the 70m comments that have been left on the Guardian – and in particular the comments that have been blocked by our moderators – as a huge data set to be explored rather than a problem to be brushed under the carpet.
This is what we discovered.