Excerpt from this article:
…I found myself grieving, and not just because Trump won. I grieved for the fact that my information streams — Facebook, Twitter, Instagram — gave me false hope and a false sense of comfort that she would win. And they had, for months. All day, because it was Election Day, I checked in and saw friends posting voting selfies, sneaking ballot photos at their polling sites, talking about the privilege of voting in our democracy, of photos of Hillary over her career in politics paired with inspiration quotes. I saw Susan B. Anthony and the suffragettes, babies in The Future Is Female T-shirts, feminist fathers embracing their daughters and promising them tomorrow a woman would lead the free world, and hopeful messages of triumph over misogyny, racism, ignorance and hate. I saw 100% Hillary. Or at least 99%.
How did this happen?
…For this, I ask: What about the responsibility of the platforms that serve up that media and that information? There are 1.79 billion people on Facebook, 317 million people on Twitter, and over 500 million people on Instagram. These platforms are global communities offering a chance for diverse people from all over the world, at all socioeconomic tiers, holding political views on all parts of the spectrum, to engage with one another. This is a profound opportunity to allow people with disparate opinions to connect and communicate, to dialogue in public.
…Let us hold the technology we use responsible, and ask the people who make decisions about these communities (looking at you: Mark Zuckerberg and Evan Williams!) to see the social responsibility of enabling dialogue between people with views and opinions that are different from ours. Platforms are a means to develop diverse communities, more empathy and experience a more holistic picture of the national and global dialogue, so we can take action accordingly.