Excerpt from this article:
In recent years, the authorities have caught on to WhatsApp’s potential for engaging more directly with the Indian public, especially in some of the country’s megacities.
Increasing women’s safety
A WhatsApp safety group enables New Delhi women who travel by public transport to send photos and details of the vehicle to the police before boarding it. Set up as both a deterrent for sex crimes and to boost women’s confidence, the group can also be used to alert the police in emergencies.
Holding politicians to account…
Helping flood victims