A Crisis Line That Calms With Texting and Data

Excerpt from this article :

Right now, algorithms are scouring vast data sets to determine the news you’ll be exposed to today on social media, the advertisements that will appear alongside your search results and what you’ll end up being charged for your next car ride. But can algorithms be used to address more urgent social and individual problems, like how to build trust or provide effective care? Can algorithms be used to increase the love and kindness in the world?

These are the sort of questions that the people at the Crisis Text Line — a nonprofit organization that provides crisis intervention 24 hours a day via text messaging to the number 741741 — have been focusing on for four years. Their goal is to improve their own crisis counseling, shed light on the pain and suffering that Americans are experiencing every day and show how we can all find ways to respond better. Given the alarming rates of anxiety, loneliness, suicidal ideation, depression and substance abuse nationwide, this work warrants major attention.

 

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